Frequently Asked Questions
You can exchange products purchased from abdullahkigili.com within 30 days from the invoice date, only at our KİĞILI stores. An invoice or exchange card is mandatory for exchange transactions. The product must meet the exchange conditions (unworn, unused, and unaltered). Due to hygiene reasons, underwear products cannot be exchanged. Direct exchanges cannot be made through kigili.com
You can return products purchased from abdullahkigili.com within 30 days from the invoice date using the "Easy Return" option under "My Account > My Orders". If this period is exceeded, you can send the product to our E-commerce Logistics Center for up to 30 days by clearly stating your request. Returns cannot be processed at our stores. The returned product must be sent with its invoice and must meet the return conditions (unworn, unused, and unaltered). After the product reaches us, the return process will begin, and your payment will be refunded to you within a short period, depending on your bank.
You can reach us during business hours at our call center at 0850 250 1938. Outside business hours, you can send your request by email to info@kigili.com.tr.
To ensure easy access to our products, shipping is free for purchases of 2,500 TL or more. For orders under 2,500 TL, standard shipping costs 44.99 TL.
After completing your order, you can select the store where you want to pick up your product during the address selection stage. You will be notified by SMS when your product arrives at the relevant store. You can pick up your product from our store by presenting your invoice during delivery.
You can benefit from free alteration services in all our ABDULLAH KİĞILI stores for products purchased through abdullahkigili.com.
Our brand's official online sales channels are kigili.com and abdullahkigili.com. In addition, our products are also sold through Kiğılı stores on various marketplace platforms. Sales on these platforms are made exclusively through official stores belonging to our brand.
For detailed information about the marketplace sites where legal sales are made, you can contact the Kiğılı Customer Relations line at 0850 250 1938.
You can place an order as a guest on abdullahkigili.com without creating an account.
However, by creating an account, you can track your orders more easily and benefit more effectively from after-sales services.
Membership to abdullahkigili.com is completely free. You can easily become a member of our website without paying any fees and start shopping immediately.
To easily determine your size, you can use the “Find Your Size” link located under the Help Menu on our website. This guide will help you quickly and practically find the right size.
By clicking the "Forgot Password" button on the login page, simply enter your registered email address into the relevant field.
You can create your new password by following the steps in the email sent by abdullahkigili.com.
All prices of products sold on Abdullahkigili.com include Value Added Tax (VAT).
You can update your delivery address at any time from My Account > My Addresses. You can also add a new address during the purchase process or select and use one of your previously saved addresses.
However, once an order has been placed, the delivery address cannot be changed.
The products you have ordered are dispatched from our E-Commerce Operations Center or our stores, depending on stock availability. If your order contains multiple products and these cannot all be fulfilled from a single location, the products may be shipped separately from different points based on stock availability, to expedite the delivery process.
All products are carefully packaged and sent in special shipping bags or cardboard boxes, appropriate for their type.
You can view all your orders in My Account > My Orders. In this section, you can examine the details of your order and easily track its current status.
Your orders are delivered to the cargo company within 1 to 3 business days, depending on supply and shipping processes. This period may vary during campaign periods and special days.
You will be notified via SMS when your order has been shipped. Orders placed on public holidays, religious holidays, and special days when the cargo company is not operating will be processed starting from the next business day.
International shipments will begin shortly. You can follow updates on this matter through our website and official communication channels.
To return your order, you can obtain your easy return code by navigating to the relevant order under My Account > My Orders. You can return your products free of charge using this code. Shipping costs incurred for returns made using methods other than the easy return method will be borne by the customer.
Refund requests approved on abdullahkigili.com are forwarded to the relevant bank within 3 business days. Depending on bank procedures, your refund will be reflected in your account within 10 business days. For purchases made in installments, the refund amount will be credited to your card in installments by your bank. This process is entirely dependent on your bank's processing times.
Yes, abdullahkigili.com is the authorized and official sales channel for the ABDULLAH KİĞILI brand. All our products are 100% original and are offered for sale in accordance with our quality and assurance standards.
We kindly request you to review the Website Visitor and Customer Clarification Text in the KVKK and Privacy section at abdullahkigili.com and then fill out the relevant form. You can send your applications via e-mail to kvkk@kigili.com.tr, and your applications via KEP to 0562003566100015@hs02.kep.tr.
To become a member of abdullahkigili.com, simply tick the "I want to be informed about campaigns" option. This way, you can be notified about our current offers and campaigns via email and SMS.
During your shopping, you need to enter the code sent to you into the "Discount Code" field on the payment page. Please make sure not to leave any spaces when entering the code. Provided that the stated conditions are met, only one discount code can be used per purchase. Discount codes cannot be combined.
For purchases made with installment payment options, the relevant amount is refunded to your credit card. Your bank will reflect this amount on your card in installments, according to the number of installments used in the purchase. The refund process may vary according to your bank's transaction policies.
Once an order has been placed, its contents cannot be changed within the system. If you wish, you can cancel your order and create a new one, or after the product has been delivered to you, you can exchange it at our stores, subject to stock availability, along with your invoice.
