Delivery

Dear Customer

As Kiğılı, we are working diligently to ensure that your orders, prepared with the highest level of hygiene measures, are delivered to the cargo safely and as quickly as possible. We request that your carefully prepared products be delivered to the cargo company on the same day, and we contribute to the process by maintaining regular communication with our business partners to ensure your orders reach you as soon as possible. We inform you via SMS as soon as we hand over your products to the cargo. After the cargo company registers the order in its system, you can easily track your order on our "My Orders" page under your membership.

Especially when creating gift and special occasion orders, we kindly ask you to consider possible delays due to shipping, and we would like to remind you of the importance of placing early orders in terms of targeted delivery times during this period.

The product/products you have purchased are checked and dispatched from our E-commerce Operations Center or our stores, depending on stock availability. If your order contains more than one product and cannot be supplied from a single stock center, to ensure your order reaches you as quickly as possible; it will be sent to your delivery address separately from the E-commerce Operations Center or our stores, depending on stock availability. The products you have purchased are sent in special Kiğılı shipping bags or carton boxes according to the product type. We do not offer garment bag shipping for any products, whether with or without hangers.

Thank you for your understanding, and we wish you healthy days.

DELIVERY:

What hygiene measures are taken during order preparation and packaging?

We are taking and will continue to take all necessary precautions for the health of our valued customers and employees. All our team members are fully informed about protection and prevention methods within the framework of Covid-19 pandemic measures. Our Head Office and Logistics warehouses have been disinfected, and disinfectants have been placed at hygiene points easily accessible to our team members. All areas where orders placed on abdullahkigili.com are prepared continue to be disinfected at regular intervals. Thanks to our team members working with masks and gloves, we prepare your orders in the safest way possible. Your orders are prepared with the least contact for you, in the safest way.

What is the shipping fee for online orders?

To make our products easily accessible, there is no shipping fee for purchases of 2,500 TL and above. For orders under 2,500 TL, the standard shipping fee is 44.99 TL.

Can I pick up my order from the store?

When you select the in-store pickup option, you can pick up your order from the store most convenient for you. You will be notified when your order arrives at our store.

How long does it take for my ordered product to be delivered?

Orders placed on abdullahkigili.com are delivered to the cargo company within an average of 1-7 business days (excluding campaigns and special days). You will be notified via SMS after your order is handed over to the cargo company. Orders placed on weekends and outside working hours are processed starting from the next business day. During peak periods, the dispatch and delivery time of your orders may be slightly extended. The delivery of your order to your address may vary depending on the average delivery times of cargo companies, congestion, and the province, district, and region where the address is located.